Refund Policy
Effective as of: September 2, 2026
At FurLined Winter Boots, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process.
1. Return Window
You have 30 days from the date your order was delivered to initiate a return. Returns requested or received after this 30-day period will not be accepted.
2. Condition of Returned Items
To be eligible for a refund, your item must be:
- Unused and unworn.
- In the same condition that you received it.
- In its original packaging, including any tags, labels, and accessories.
Items that do not meet these conditions may be subject to a partial refund or refusal.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@furlinedwinterboots.com within the 30-day return window. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Receive RMA Number: Our customer service team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item(s).
- Package Your Item: Securely package the item(s) in their original packaging, including all original contents. Clearly write the provided RMA number on the outside of the package.
- Ship Your Return: Send the package to the address provided in the return instructions.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Please allow 5-10 business days for the refund to appear on your statement after we have received and processed your return.
5. Return Shipping Costs
The customer is responsible for all return shipping costs, unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Items marked as "Final Sale" or "Clearance."
- Personalized or custom-made products.
- Hygiene products (e.g., insoles, socks) if the packaging has been opened or seal broken.
7. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@furlinedwinterboots.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will arrange for a free replacement or issue a full refund, including return shipping costs, once the issue is verified.
8. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item as per the policy above and place a new order for the desired item on our website.
9. Late or Missing Refunds
If you haven't received a refund yet, please take the following steps:
- Check your bank account again.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund, please contact us at support@furlinedwinterboots.com.